Return & Refund Policy

⚖️ Summary of Your Rights: As a consumer in Portugal, you have the right to withdraw from this purchase within 14 days without giving any reason.

1. Right of Withdrawal (Direito de Arrependimento)

Under Portuguese consumer law (Lei n.º 24/2014, transposing EU Directive 2011/83/EU), you have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement. You can do this by:

Sending an email to: himkash.info@gmail.com
Using the model withdrawal form below

We will respond to confirm receipt of your withdrawal request within 2 business days.

3. Model Withdrawal Form

To: Anjana Bhatta, himkash.info@gmail.com, +351 920 817 350

I hereby give notice that I withdraw from my contract of sale of the following goods:

- Ordered on: _______________

- Received on: _______________

- Order number: _______________

- Name of consumer: _______________

- Address of consumer: _______________

- Signature (only if this form is notified on paper): _______________

- Date: _______________

4. Return Conditions

To be eligible for a full refund, the returned item must meet the following conditions:

Be returned within 14 days of notifying us of your withdrawal
Be in original condition (unworn, unwashed, unused)
Have all original tags attached
Be in original packaging
Include all accessories and documents

We cannot accept returns for:

Items that show signs of wear, washing, or alteration
Items without original tags
Underwear, swimwear, or earrings (for hygiene reasons)
Items damaged by the customer

5. Return Shipping

You are responsible for the direct costs of returning the goods. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

For Further information contact to costumer service.

6. Refunds

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs.

We will make the refund using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods back and carefully inspected.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at himkash.info@gmail.com. We will cover the return shipping costs and provide a replacement or full refund as quickly as possible.

8. Timeline Summary

Action	Deadline
Notify us of withdrawal	Within 14 days of receiving the item
Return the item to us	Within 14 days of notifying us
We issue your refund	Within 14 days of receiving the return or proof of return

Last updated: September 20, 2026